Shipping Policy

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Effective Date: December 17, 2025
Last Updated: December 17, 2025

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At Layer Concepts, we aim to make shipping simple and transparent. Please review the details below before placing your order.

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Free Shipping

We offer FREE standard shipping on all orders, with no minimum purchase required.

Free shipping covers the cost of shipping the order from our facility to the destination country or region.

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Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may be longer during peak periods or for made-to-order items.

You will receive a confirmation email once your order has shipped.

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Shipping Times

Shipping times are estimates and may vary depending on destination and carrier.

  • Domestic Orders: Estimated delivery times will be shown at checkout or in your shipping confirmation.
  • International Orders: Delivery times vary by country and customs processing.

Layer Concepts is not responsible for carrier delays, weather disruptions, or customs processing delays.

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International Shipping & Customs Fees

For international orders:

  • Customers are responsible for all customs duties, tariffs, taxes, and import fees imposed by their country.
  • These charges are not included in the product price or shipping cost.
  • Failure to pay customs fees may result in delayed delivery or returned packages. Refunds will not be issued for orders refused due to unpaid tariffs or taxes.

We recommend checking with your local customs office for more information before ordering.

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Shipping Carriers

We ship using trusted carriers. Carrier selection may vary based on location, package size, and availability. Carrier choice is at our discretion unless otherwise stated.

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Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

Layer Concepts is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays or losses resulting from address errors

If an order is returned due to an incorrect address, reshipping costs may apply.

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Lost, Stolen, or Delayed Packages

  • Once a package is marked as delivered by the carrier, Layer Concepts is not responsible for lost or stolen packages.
  • If your package is delayed or missing in transit, please contact the carrier directly using the tracking information provided.

We’ll do our best to assist when possible.

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Damaged Packages

If your order arrives damaged:

  • Contact us within 3 days of delivery through our website form
  • Include photos of the damaged packaging and product

We’ll review the issue and determine the appropriate resolution.

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Contact Us

For shipping-related questions, please contact us via the form on our website.