Refund & Returns Policy

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Effective Date: December 17, 2025
Last Updated: December 17, 2025

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At Layer Concepts, we stand behind our products. If you’re not completely satisfied with your purchase, we offer a 100% Money-Back Guarantee within 30 days of delivery—no hassle.

Please review the details below.

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30-Day Money-Back Guarantee

You may return eligible items within 30 days of delivery for a full refund of the product purchase price.

• The 30-day period begins on the date your order is marked as delivered by the carrier.
• Refunds apply to the product price only.
• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs.

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Return Eligibility

To be eligible for a return:

• Items must be returned within 30 days of delivery
• Items must be in original condition, with normal wear only
• Items must not be damaged due to misuse, modification, or improper installation

Minor cosmetic variations from small-batch or 3D-printed manufacturing are not considered defects.

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How to Start a Return

To initiate a return:

1. Fill out the return form on our website
2. Our team will review your request and provide return instructions
3. Ship the item back using the provided instructions

👉 Returns sent without submitting the return form may not be accepted.

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Refund Processing

• Once we receive and inspect your return, we’ll notify you of the refund status.
• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

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Exchanges

At this time, we do not offer direct exchanges.
If you’d like a different product, please return your item for a refund and place a new order.

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Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery through our website form. Include photos of the issue so we can make it right.

In these cases, return shipping may be covered by Layer Concepts at our discretion.

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Non-Returnable Items

The following items are not eligible for returns unless defective:

• Custom or made-to-order products
• Items marked as final sale

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Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card provider
2. Contact us through our website if you still need assistance

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Contact Us

For questions about returns or refunds, please reach out via the return form on our website.